Value

  • Drive adoption, best practices and efficient collaboration.

  • Identify collaboration improvement initiatives.

  • Improve the user experience and adoption by highlighting the pain points.

What is it?

Modality Systems Teamwork Analytics is a set of PowerBI reports that give deep insights to your Microsoft Collaboration to drive user adoption and governance. Reporting modules cover:

  • Microsoft Teams Usage and Governance.

  • Skype for Business Usage.

  • Office 365 PSTN Calling and Conferencing Billing .

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Microsoft Teams Usage & Governance

This module contains reports that look at Microsoft Teams team usage, usage by group, for example department, city or office and specifically Microsoft Teams governance.

In usage we score team and user group activity to help drive adoption and business change.

In governance we focus on team owners, guests, public and private teams and information security.

Architecture and Installation details here

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Skype for Business Usage

This report module focused on Skype for Business Usage. Looking at usage broken down by modality, location and department.

These reports can be used to drive adoption but also to give insights to help the migration to Microsoft Teams. For example, there are groups of users who only use internal Instant Messaging who may be easy to move to Microsoft Teams, but other users who are heavy federation and telephony users may need more focus during a migration.

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Office 365 PSTN Calling and Conferencing Billing

Microsoft Calling Plans, PSTN Audio Conferencing and Communications Credits data is visualised using Microsoft PowerBI to provide instantly understandable and actionable information. Usage is mapped by department or location. This allows insights into usage and also cross charging to departments or geographies.

A range of different reports are included, covering executive overview, current usage, monthly trends, costs, included vs chargeable calls.

How it works

Teamwork Analytics collects data from Microsoft Graphs API and collates it your Microsoft Azure environment. The data remains in your environment. The data collated includes the native information available through Microsoft Office 365, plus additional data extracted by our Teamwork Analytics solution to provide greater depth of insight.

Using the power and flexibility of Microsoft PowerBI, the data is then surfaced in a series of specially designed reports, providing instant access to the insights needed to drive the utilisation and value of collaborative working with Microsoft Teams. PowerBI also provides the ability for the data to be interrogated and filtered in a flexible and agile manner, providing greater insights personalised to your environment.

Teamwork Analytics can be consumed on its own or as part of our Teams Success service, providing a range of service wraps to help you interpret and deliver action on the insights.

Coming in 2019

We are excited about the roadmap for Teamwork Analytics. Below are some key features coming to the platform this year. For more information about early access or to be notified when these are available, contact us for more information or stay up to date via our blog.

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Microsoft Teams Performance Reports

A big part of Microsoft Teams is voice, video and sharing. For many years Modality Systems have reported on Skype for Business performance. Our SfB Performance reporting is used in some of the biggest Skype for Business deployments in the world.

Subject to API access being available to the Microsoft Teams Session information, Modality Systems will offer extensive depth reporting on Microsoft Teams performance.

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Yammer Usage Reporting

By popular demand, we are taking our data driven approach to reporting on Microsoft Teams usage and bringing it to yammer.

Reports will allow an overview of usage per Yammer Group, but also insights as to which departments and geographies are engaged, and with which teams and users.

Yammer Usage reports also contain specific reports on external guest users and their usage.

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Office 365 Collaboration Security Reports

Reports focused specifically on ensuring your Office 365 collaboration is secure

  • Access and Endpoints.

  • File Sharing.

  • Azure Active Directory Guests.

  • Audit Logs and User Activity.